Refund policy
REFUND & RETURN POLICY
Last updated: August 27, 2026
We want you to love your crystal. If something isn't right, here's how we make it right.
30-Day Returns
You may request a return within 30 days of receiving your order. To be eligible:
- The item must be unused and in its original condition
- The item must be in its original packaging
- You have the order number or proof of purchase
To start a return, contact us at joy7crystal@gmail.com with your order number and a photo of the item. We will reply within 1–2 business days with return instructions and the return address.
About Natural Variation
Every piece we sell is made from 100% natural crystal. Slight differences in color, pattern, and inclusions from the photos are not defects — they are proof of authenticity. Returns based solely on natural variation will be reviewed case by case.
Damaged or incorrect items: If your order arrives damaged, or you received the wrong item, please contact us within 7 days of delivery with photos. We will offer a full refund or a free replacement — return shipping is on us.
Refunds
Once your return is received and inspected, we will notify you and issue your refund to the original payment method within 5–10 business days. Please allow additional time for your bank or card provider to post the refund.
Non-Returnable Items
- Custom or personalized orders
- Items on final sale (marked at checkout)
Late or Missing Refunds
If you haven't received a refund after 10 business days, check with your bank first, then contact us at joy7crystal@gmail.com.
Questions? Email joy7crystal@gmail.com — we're a small team, and we answer every message.